Community Mental Health Handbook

Customer Services

You have the right to request and receive information on a variety of topics related to CMH services. These include:

Lakeshore Behavioral Health Alliance structure and operations, organizational capacity, customer satisfaction results, and educational materials.

You should call Customer Services if you would like information or if you:

Have a suggestion to improve CMH services.
Want to become more involved in our efforts to improve quality.
Want to write an article for a newsletter.
Would like to learn about opportunities to volunteer.

Ottawa County Customer Service
(616) 494-5545
Toll Free 1-866-710-SERV (7378)
FAX (616) 494-5541
TTY (616) 494-5508
e-mail: cmhcustomerservices@miottawa.org

Muskegon County Customer Service
(231) 720-3201
Toll Free 1-877-724-4440
FAX (231) 720-3295
TTY (231) 720-3280
e-mail: customerservice@cmhs.co.muskegon.mi.us

Lakeshore Coordinating Council
1-877-846-5221
http://www.lakeshoreca.org

Customer Service is available during business hours and at additional times when pre-arranged. We would be happy to schedule a call at a time convenient for you. If you have a crisis contact the ACCESS Center Muskegon (231) 720-3200 Ottawa (616) 393-5681